UPDATED AT 1:30 p.m.: My newsroom sources tell me we have Internet service again.
Or, as one Statesman editor sarcastically put it: “Our long national nightmare is over.”
EARLIER: Since just after 10 a.m. this morning, reporters and editors working at the American-Statesman’s newsroom in downtown Austin haven’t been able to log on to the internet or use their phones.
The reason? An outage at Level 3 Communications, which is the Statesman’s internet supplier.
Take a look at their outage map, taken at about noon:
Nikki Wheeler, a spokeswoman for Level 3, said they were “aware of the situation in Austin.”
“Our engineers are looking into the cause and are looking to restore service,” Wheeler said.
The company wasn’t able to disclose how widespread the outage is, or how many businesses in Austin our outside of the city might be impacted.
Level 3 Communications is a Tier I network operator based in Broomfield, Colo.
On its website, the company describes its services this way: “Anchored by extensive fiber networks on three continents and connected by undersea facilities, our global services platform features deep metro assets reaching more than 500 markets in more than 60 countries.”
Not to worry, dear readers, the Statesman is still able to publish stories and breaking news online by using other internet sources. Most reporters and editors are working from home, including yours truly
But for a few hours at least, the internet outage did force the Statesman to revert back to a 1990s-style work mode in which we actually, you know, talked to one another face-to-face.
Scenes from a newsroom without working internet or phones :( pic.twitter.com/foj4yEzPrM— Maribel Molina (@marimolina385) March 27, 2017
PEOPLE ARE TALKING TO EACH OTHER AND IT'S ALREADY AWKWARD. https://t.co/futbayEaav— Danny Davis (@aasdanny) March 27, 2017
I now understand why pre-internet newsrooms in movies are so loud https://t.co/ggqBsRtUhk— Maribel Molina (@marimolina385) March 27, 2017
Are you affected by the Level 3 outage? Let our reporter know by emailing her at email@example.com.
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