Ride-hailing app GetMe suspends service in Austin  

Posted December 21st, 2017

Ride-hailing firm GetMe has temporarily shut down its phone application in Austin, the company confirmed on Thursday.

GetMe said its app is being revamped for a re-launch, though the company did not say when that would happen. 

“Our current app is unavailable as Get Me evolves and transforms its team and technology,” GetMe spokesman Matthew Krueger said in an email to the American-Statesman on Thursday. “We look forward to continuing to provide Austin with exceptional transportation services.”

Austin is one of five Texas cities where GetMe operated, according to the company’s website. It was unclear Thursday if the service was still available in any of those other cities. 

Founded in Dallas in 2015, the company moved its headquarters to Austin in 2016.

GetMe began offering service in Austin in December 2015 during a time when ride-hailing giants Uber and Lyft were battling Austin city officials over a local ordinance that required ride-hailing companies to use fingerprint background checks on their drivers, a rule both Uber and Lyft were against.

Uber and Lyft left the Austin market after voters upheld the local ordinance during an election in May of 2016. Other ride-hailing firms joined GetMe at the time to fill the market space.

Uber and Lyft, however, returned to Austin this May after Texas lawmakers passed statewide ride-hailing regulations that did not require fingerprint background checks.

Since Uber and Lyft’s return, other ride-hailing services such as RideAustin have reported a shrinking number of users.