The moment I knew something was up was when I learned that both Windows 10 computers at my in-laws' home — a Samsung laptop and a Dell desktop machine — were having the same problem at the same time.
As I tried to reboot the laptop using an earlier System Restore save point, I Googled the issue of the Windows 10 systems booting into a black screen and learned that many other users were having the same problem. It turns out it was caused by a bad update Microsoft sent out and deployed as a mandatory update for Windows 10 users. Oops! Both computers took many hours to restore to a working state.
Six days later, Microsoft issued a fix to the problem, which was causing some machines to go into a cycle of nonstop reboots. The lesson here is one that users perplexed by random computer errors should heed: when Windows is bugging out, you are probably not alone. Even obscure Windows issues, and those on Mac computers, are often symptoms of a problem that is affecting large groups of users. If never hurts to do a web search (on your phone or a different machine if your system is unusable) on the error code or problem you're having to see if any recent updates, emerging malware or a specific piece of hardware might be causing problems for wide swaths of users.
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