My 2011 MacBook Pro died suddenly as I was in the middle of editing some photos for work. The workhorse machine has been a great companion, but it was the subject of a recall for faulty graphics cards and already had its innards replaced once. Now, long out of warranty, I knew it was unlikely Apple would offer to fix the machine, much less for free.
What I wasn’t expecting, when I called Apple Support, was to be told that the Genius Bar couldn’t even look at my laptop because it is a “Vintage” product and they no longer have parts for it. “Vintage” is Apple’s twee way of labeling products “that have not been manufactured for more than 5 and less than 7 years ago,” according to its website. Products older than seven years are just “Obsolete.”
Apple won’t service those products except, strangely, in the country of Turkey or in California.
The word “Vintage,” as nice as it sounds, didn’t make me feel much better about my broken laptop, but Apple was nice enough to suggest I take the machine to a third-party repair shop in town.
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