The South Korean electronics giant now has another load of problems in the U.S.: reports from owners of its washing machines in Texas, Georgia in Indiana that machines are exploding mid-cycle. It has led to a federal lawsuit in New Jersey and a warning from the Consumer Product Safety Commission, which on Wednesday advised customers with Samsung washing machines made between March 2011 to April 2016 to use only the delicate cycle when washing bedding, water-resistant and bulky items.
The complaints are not new: they've been reported as early as a year ago.
In Austin, a family told KXAN news that it sound like a bomb went off when their washer went boom. “It sounded like a bomb went off and was very scary,” Kevin Suchyta told the TV station. “We didn’t know this was affecting other Samsung washers. Glad to know it wasn’t just ours.”
You can see the video segment below:
You can read a statement on the matter from Samsung on the situation:
We are in active discussions with the CPSC to address potential safety issues related to certain top-load washing machines manufactured between March 2011 and April 2016.
In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items.
Samsung is recommending that consumers with affected models use the lower speed delicate cycle when washing bedding, bulky or water-resistant materials. There have been no reported incidents when using this cycle.
It is important to note that Samsung customers have completed hundreds of millions of loads without incident since 2011.
To determine if you have an affected washing machine, visit us at www.samsung.com/us/support/tlw .
Safety is our top priority. If you have any questions, please call Samsung at 1-844-483-3881.
In brighter news for Samsung this weekend, the company is a sponsor of Austin City Limits Festival and will be offering 360-degree video of bands including Foals, Kacey Musgraves and Mumford & Sons via the Red Bull TV app.
News on Open Source is free and unlimited. Access to the rest of 512tech.com comes with an American-Statesman digital subscription, which also includes myStatesman.com and the ePaper edition. Subscribe at statesman.com/subscribe.