A reader, Debra, writes in: “I have an HP laptop that I promise you is in infinite update mode! I've had the IT guys at my job try and help me set the updates to night updates only but no matter what, I hear it churning in the background endlessly day and night. Now I keep getting a message that Windows Defender isn't turned on. I've Googled this problem but can't figure out how to turn on something called tethering to fix it. Any suggestions on how to fix this before I head to Geek Squad? I'm seriously considering switching to a Mac. What do you think?”
These sound like major problems! It’s hard to say what might be going on without knowing what version of Windows you’re using, but some users have been having issues with Windows 10 automatic updates for the last few months, which has prompted the software maker to soon give the option of postponing them, but only for up to 35 days.
If you're in Austin, I'd suggest taking the laptop to the Microsoft Store at The Domain and seeing if they can diagnose the problem for free before you spend any money on Geek Squad or buying a new machine. They should be able to take a look at it for free and at least tell you if it the issues are easily solvable. You can book an appointment online.
If you want to take a crack at troubleshooting the problem yourself, CNET has an excellent guide to common Windows 10 problems and how to fix them.
Every week, we’ll define a tech term, offer a timely tip or answer questions about technology from readers. Email firstname.lastname@example.org with questions or topic suggestions.
News on Open Source is free and unlimited. Access to the rest of 512tech.com comes with an American-Statesman digital subscription, which also includes myStatesman.com and the ePaper edition. Subscribe at statesman.com/subscribe.