INTERNET SERVICE

Google Fiber expanding service into Southwest Austin

Posted August 19th, 2016

Google Fiber is once again expanding its footprint in the Austin area.  

The company, which already offers super-fast 1-gigabit internet service in parts of South and Southeast Austin, said Friday that it is now signing up customers in much of Southwest Austin.  

Areas included are parts of Circle C, Travis Country and Oak Hill.  

The full map is available online at fiber.google.com.  

At 1 gigabit, a user can download 25 songs in 1 second, a TV show in 3 seconds and a high-definition movie in less than 36 seconds.  

Southwest Austin residents have until Oct. 13 to sign up for service, said Parisa Fatehi-Weeks, head of community impact and investments for Google Fiber in Austin.  

The company has no timeline on when cable installation could be completed in the area, but Fatehi-Weeks said customers who sign up would be notified by email when their service is ready to be activated.  

“We’ve seen a tremendous response so far,” she said. “We’re working as fast as we can to complete construction out there.”  

Google Fiber internet service costs $70 per month, or for $130 per month Googler offers internet and 220 cable TV channels.  

Phone service is available for an additional $10 per month.  

Meanwhile, Google is re-opening signups in Southeast Austin, giving residents who live in areas where deadlines have already passed another shot.  

“We heard from a lot of folks who have just moved to the area and missed their chance,” Fatehi-Weeks said. “This gives them another opportunity.”  

This time around there isn’t a cutoff date, she said, and since most of the area has already been through the cable install process, installation times should be significantly faster.  

As part of its re-entry into Southeast Austin, Google Fiber has also introduced a new, lower-cost internet option. For $15 per month, the company is offering internet service with download and upload speeds of 25 Mbps to customers in economically disadvantaged areas.  

Data from the U.S. Census Bureau and the Federal Communications Commission was used to determine areas where access to internet is limited, Google said.  

“It’s a new strategy for us, targeting the most digitally divided areas we serve,” Fatehi-Weeks said. “We’re really excited to get this out there.”  

The $15-per-month service doesn’t have an application fee, no equipment rental is required, there’s no contract to sign and there isn’t an installation charge, Fatehi-Weeks said.  

“It’s really ensuring that the people who need it the most are getting a good value,” she said. “We’re really hoping this brings some new folks online who’ve never had internet in their homes before.”

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