Austin-based delivery service Favor has thousands of runners zipping across Central Texas all day, every day.
Sometimes, in between all those food deliveries, those men and women need a moment to just chill.
Now they’ve got a place to do just that: Favor’s new runner clubhouse at 1718-B Lavaca St. in downtown Austin.
The facility offers necessities such as refreshments, bathrooms and cellphone charging stations and will also be used for other purposes, such as getting assistance from Favor management and offering training.
“Personalized service is the key to our customer experience and we believe in taking the same approach with our runners,” Favor CEO and president Jag Bath said. “Every employee at Favor, including myself, is also a runner. We run at least three hours every month, so we know first-hand how invaluable face-to-face assistance is to the runner experience.
“We are a people business, built around our runners. It was essential that we create a space that fosters a sense of community, while also providing anything a runner needs to be successful, whether that’s attending an orientation, getting help with the app in-person, picking up a new tux tee, or simply stopping by to relax and charge their phone.”
Runners who’ve already stopped by give the clubhouse high marks.
“It definitely fosters a sense of community between runners and having a set location we can go to brings us closer together,” said Andrew Delaney, who recently became the first Favor runner to make 10,000 deliveries. “There's a ton of gig opportunities out there, but the community aspect is why I chose Favor and it's why I love having this place to stop by even when I don't need assistance. I've gotten to know a ton of awesome people that I wouldn't have met otherwise just from being at the clubhouse.”
“After Hurricane Harvey hit Houston, I came to Austin for a few weeks to keep running with Favor,” said J.R. Ramirez, another Favor runner. “Having an actual place to walk in and get going in a new city made a huge difference and I sure am thankful, especially to all the runners that I ran into along the way that made it feel like home.
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