For a month this past summer, Dell Technologies lost control of a customer support domain it owns after the domain expired and a third-party buyer purchased it, the company told the American-Statesman on Tuesday.
The domain, www.dellbackupandrecoverycloudstorage.com, was linked to software installed on Dell devices prior to April 2016, Dell spokeswoman Ellen Murphy said.
Murphy said Dell devices sold after that began using different backup and recover services through the company’s new EMC systems.
But after the domain on past devices expired on June 1, a third-party entity bought the domain and controlled it for about a month, Murphy said.
After Dell became aware of the issue, it regained control of the domain about July 9, Murphy said.
Round Rock-based Dell has not clarified how many customers were potentially affected or who the third-party buyer was, but Murphy said “it’s a small amount of customers” that use the old domain.
She also said Dell does not believe the domain or devices that carried it were subject to any malware during the period when Dell did not control it, and that this appears to be the first time this type of incident has happened involving Dell products or technology.
Online technology website Krebsonsecurity.com first reported the incident.